Complete Goods Retail Administrator

AHW LLC; Dwight (IL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Cell phone allowance

Training opportunities

Job summary

AHW LLC in Dwight, IL, seeks a detail-oriented settlement specialist to own the financial and settlement lifecycle from signed purchase agreement through final settlement. You will coordinate payments, enroll customers in JDF, and ensure accurate transaction summaries are submitted to the settlement team.

This role requires handling multiple deals, communicating with customers about payment methods, and maintaining data security while meeting safety and compliance standards.

Qualifications

• 2+ years in financial processing, account management, or customer service in an agricultural, automotive, or equipment dealership preferred
• Strong attention to detail — accuracy in financial documentation is non-negotiable
• Ability to manage multiple active deals simultaneously with clear prioritization
• Comfortable with customer-facing financial conversations

Responsibilities

• Receives and confirms deal handoff at the time of signed purchase agreement and contacts the customer to confirm payment method within 24 hours
• Enrolls every eligible complete goods customer in John Deere Financial (JDF) by initiating credit applications through to approval
• Collects payment information and processes or schedules payment aligned with the delivery timeline
• Completes the transaction summary with accurate payment form, unit(s) sold, and trade-in details then submits to the settlement team
• Tracks settlement status and resolves outstanding items promptly while maintaining a clean active workflow with all deals assigned to a next action
• Communicates proactively with the customer on any outstanding requirements before delivery
• Ensures compliance with company policies, procedures, and safety standards
• Maintains confidentiality of customer financial information and ensures team adherence to data security protocols
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other job duties as assigned

Skills

Financial processing

Account management

Customer service

Attention to detail

Multitasking

Job description

Description

Owns the financial and settlement lifecycle for complete goods transactions from the time a customer signs a purchase agreement through final settlement processing. Works in parallel with the Complete Goods Sales Representative by managing payment collection, finance coordination when applicable, and transaction summary submission.

Owns the financial and settlement lifecycle for complete goods transactions from the time a customer signs a purchase agreement through final settlement processing. Works in parallel with the Complete Goods Sales Representative by managing payment collection, finance coordination when applicable, and transaction summary submission.

Responsibilities

• Receives and confirms deal handoff at the time of signed purchase agreement and contacts the customer to confirm payment method within 24 hours
• Enrolls every eligible complete goods customer in John Deere Financial (JDF) by initiating credit applications through to approval
• Collects payment information and processes or schedules payment aligned with the delivery timeline
• Completes the transaction summary with accurate payment form, unit(s) sold, and trade-in details then submits to the settlement team
• Tracks settlement status and resolves outstanding items promptly while maintaining a clean active workflow with all deals assigned to a next action
• Communicates proactively with the customer on any outstanding requirements before delivery
• Ensures compliance with company policies, procedures, and safety standards
• Maintains confidentiality of customer financial information and ensures team adherence to data security protocols
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other job duties as assigned

Requirements

Experience, Education, Skills, and Knowledge:

• 2+ years in financial processing, account management, or customer service in an agricultural, automotive, or equipment dealership preferred
• Strong attention to detail — accuracy in financial documentation is non-negotiable
• Ability to manage multiple active deals simultaneously with clear prioritization
• Comfortable with customer-facing financial conversations

Pay Range: $18.00 - $25.00 per hour

Benefits: We offer a competitive compensation and benefits package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training opportunities.