Aftermarket Customer Support Representative

Brandt Holdings Agriculture; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Paid time off & holidays

401(k) with employer match

Job summary

Brandt Holdings Agriculture in Fargo, ND seeks an Aftermarket Customer Support Representative to provide rollover customer support across dealership locations and manage online orders via ACCESS and shop.deere.com. You will relay detailed part information and complete sales from inquiry to invoice when possible.

The role requires 5+ years Deere dealership experience, strong customer service, Excel proficiency, and the ability to work extended hours, weekends, and split shifts as needed.

Qualifications

• 5+ years at John Deere dealership assisting customers
• Thorough knowledge of EQUIP in a Deere parts sales environment
• Exceptional customer service demonstrated through direct sales and support interactions
• Technical knowledge or ability to adopt multiple communication technologies (call, text, email, chat, video)
• Advanced Microsoft Excel capabilities
• Strong written and verbal communication skills
• Willingness to work extended hours, split shifts, weekends
• High School Diploma or GED equivalent

Responsibilities

• Receive rollover calls from all locations or direct inquiries based on volume needs
• Triage inquiries to answer questions, complete transactions, or route follow‑ups
• Manage ACCESS and shop.deere.com orders in cooperation with stores and follow up with customers
• Complete outbound campaigns to promote parts and services
• Support after‑hours call initiatives with store locations
• Perform admin duties including online stock maintenance and rebates
• Support bulk fluids programs with scheduling and outreach
• Collaborate with Corporate Parts Analyst to analyze inventory and transfers
• Assist stores with physical inventory, merchandising, and special projects
• Provide training to current and new parts employees
• Demonstrate strong communication and teamwork across departments
• Promote one face to the customer mindset
• Perform other duties as assigned

Skills

John Deere experience

Customer service

EQUIP knowledge

Tech communication

Microsoft Excel

Team communication

Flexible hours

Education

High School Diploma or GED

Tools

CRM software

Job description

Position Summary

The Aftermarket Customer Support Representatives are responsible for providing rollover customer call support for all dealership locations, along with supporting online order transactions through ACCESS and shop.deere.com. The successful candidate will provide detailed part information to customers and complete the sales transaction from inquiry to invoice when possible. The Aftermarket Customer Support Representative will use a combination of tools including phone, text, email, chat, and video to provide excellent service to customers. Outbound, proactive contacts will be made to inform customers about purchase opportunities for John Deere parts and service products. The successful candidate will also provide administrative support for other Parts activities when not engaged with customers.

Job Responsibilities

• Receive calls that roll over from all store locations or are immediately delivered from select locations based on volume needs.
• Triage customer inquiries to answer questions, complete transactions, or ensure the best possible follow up by appropriate personnel.
• Manage the ACCESS and shop.deere.com online order processes to complete transactions in cooperation with the store locations and ensure thorough follow‑up with customers.
• Complete select outbound call, text and email campaigns with customers to promote parts and service opportunities.
• Support other customer call initiatives, including emergency after‑hours call support, in cooperation with the store locations.
• Complete administrative duties including online stock maintenance, rebate submissions, and other program administration as needed.
• Support the bulk fluids programs by proactive and reactive customer contact, as well as scheduling, in cooperation with the Corporate Parts Distribution Analyst and the Bulk Oil route drivers.
• Work with the Corporate Parts Analyst team to analyze inventory, facilitate transfers, and optimize surplus returns to ensure the highest quality and breadth of stock across the organization.
• Support the store locations with incidental projects and needs, such as physical inventory, merchandising, bin or location reassignments, or filling in for parts personnel in special circumstances (may require overnight stays)
• Provide training to current and new parts employees in areas of knowledge or expertise.
• Demonstrate a genuine concern for the company while exhibiting outstanding communication skills and cooperating with other departments and locations.
• Promote teamwork, maintain a positive attitude, and support the concept of one face to the customer.
• Execute other responsibilities and duties as assigned by the supervisor.

Qualifications

• 5+ years of John Deere dealership experience, assisting customers at the parts counter or as a field aftermarket sales representative.
• Thorough knowledge of the EQUIP business system in a John Deere parts sales environment.
• Exceptional customer service skills demonstrated through direct customer sales and support interactions in previous roles.
• Technical knowledge or ability to quickly adopt and utilize various communication technologies including call system management, group and one-on-one text, email, live chat, video, or other communication media as adopted by the company.
• Advanced Microsoft Office skills with emphasis on Microsoft Excel capabilities.
• Ability to effectively communicate individually and in group settings with customers and employees.
• Willingness to work extended hours, split shifts, and weekends when required.
• High School Diploma or GED equivalent required.

Preferred Qualifications

• Experience with a Customer Relationship Management software preferred.

Benefits

Brandt Holdingsoffers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Compensation

The following represents Brandt Ag compensation estimation based on market data and placement of internal employees. This position offers a base salary starting at $65,000, with higher compensation available based on experience and qualifications. The role is also eligible for performance-based incentive opportunities.

Location: Fargo, ND, US 58104