Complaint Resolution Specialist (Series 7) – Hybrid

Dexian; Charlotte (NC); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite training

Job summary

Dexian is seeking a Client Service Specialist - Complaint Resolution - Series 7 to serve as a Case Advisor, researching, managing, and resolving client complaints for our financial services clients.

The role requires independent investigation, collaboration with front- and back-office partners, and clear, timely communications to clients while upholding quality and compliance standards on a hybrid schedule with an initial onsite training period.

Qualifications

• Series 7 licensing is required.
• Client-facing service experience in brokerage/wealth management.
• Strong Excel and data management skills.

Responsibilities

• Manage approximately 50 active complaint cases at a time.
• Perform research and fact-find to determine resolutions.
• Partner with front-office and back-office teams.
• Draft professional client communications and resolution letters.
• Provide phone updates to clients as needed.
• Prioritize cases by risk level and aging.
• Identify escalation situations including: elder abuse, ADA-related issues, regulatory risks.
• Advocate for clients and challenge internal processes to support fair outcomes.
• Maintain quality standards and compliance.

Skills

Series 7 licensing

Client-facing service experience

Complaint/escalation handling

Tools

Excel

Job description

Dexian is seeking a Client Service Specialist - Complaint Resolution - Series 7 to serve as a Case Advisor, researching, managing, and resolving client complaints for our financial services clients.

The role requires independent investigation, collaboration with front- and back-office partners, and clear, timely communications to clients while upholding quality and compliance standards on a hybrid schedule with an initial onsite training period.