Regulatory Complaint Resolution Specialist - Hybrid Contract

PEG Staffing & Recruiting; Missouri; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A financial services firm is seeking a Complaint Resolution Specialist in St. Louis, MO, to assist during tax season with managing a peak in client legal complaints. This role requires a bachelor's degree and a minimum of 3 years of relevant experience in handling or investigating legal complaints. The position emphasizes strong analytical abilities, regulatory awareness, and collaboration. The contract is for six months, with responsibilities including drafting responses, analyzing complaint trends, and ensuring compliance with regulatory standards.

Qualifications

• Bachelor’s degree required (finance, accounting, or related field preferred).
• Minimum of 3 years of relevant professional experience.
• Experience handling or investigating legal or regulatory complaints.

Responsibilities

• Review and investigate client legal complaints and prepare well-reasoned written responses.
• Analyze complaint activity to identify trends and emerging risk indicators.
• Draft and submit language for regulatory filings and disclosures.

Skills

Strong analytical judgment

Regulatory awareness

Collaborative, service-oriented approach

Excellent written and verbal communication skills

Strong organizational skills

Ability to manage competing priorities

Sound judgment when assessing risk

Education

Bachelor’s degree

Juris Doctor (preferred)

Job description

A financial services firm is seeking a Complaint Resolution Specialist in St. Louis, MO, to assist during tax season with managing a peak in client legal complaints. This role requires a bachelor's degree and a minimum of 3 years of relevant experience in handling or investigating legal complaints. The position emphasizes strong analytical abilities, regulatory awareness, and collaboration. The contract is for six months, with responsibilities including drafting responses, analyzing complaint trends, and ensuring compliance with regulatory standards.