Compassionate Visitor Services & Park Dispatcher

Service Corporation International; Whittier (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (FSA)

Health Savings Account with Company Co

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismembe

401(k) Retirement Savings Plan with 1

Employee Assistance Program

Job summary

Rose Hills, a property of Service Corporation International, is seeking a Visitor Services Representative and Park Dispatcher in Whittier, CA. You will manage gate traffic, assist grieving families with information, and coordinate with staff to ensure smooth operations across visitor services and dispatch.

Role emphasizes compassionate guest interaction, documentation of requests, and effective communication with multiple departments.

Qualifications

• High School Diploma or GED.
• Valid state driver’s license with acceptable driving record.
• At least two years security administration experience monitoring CCTV and dispatching.
• Customer service experience communicating with the public.
• Bilingual proficiency is a plus.

Responsibilities

• Monitor gate 1 traffic and coordinate with Visitor Services, Funeral Directors and Escorts to prevent delays.
• Greet visitors with sensitivity and provide directions using schedules, brochures, QR codes or GPS.
• Enter gravesite repairs in the database as reported by guests.
• Respond to Visitor Services emails and route requests to the appropriate system.
• Answer incoming calls and route to the correct department.
• Restock information materials and order supplies as needed.

Skills

Bilingual

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

Two-way radio

CCTV

Job description

Rose Hills, a property of Service Corporation International, is seeking a Visitor Services Representative and Park Dispatcher in Whittier, CA. You will manage gate traffic, assist grieving families with information, and coordinate with staff to ensure smooth operations across visitor services and dispatch.

Role emphasizes compassionate guest interaction, documentation of requests, and effective communication with multiple departments.