Compassionate Funeral Services Concierge & Operations

Sci Corp; Whittier (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Rose Hills is seeking a Front Desk Associate to greet families and guests, manage inquiries, and support arrangement counselors during services. You will handle data entry in HMIS, coordinate with multiple departments, and assist with ceremonies and paperwork with compassion and professionalism.

Reqs include a high school diploma, 2+ years in reception or hospitality, basic PC skills, and a bilingual capability in Chinese.

Qualifications

• High School Diploma or equivalent.
• At least two (2) years reception, hospitality, or customer service experience
• Basic PC skills with MSWord and Outlook as well as data entry into company software
• Exhibit warmth and compassion during situations of emotional distress
• Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
• Current Hepatitis B vaccination (HBV)
• CA Drivers’ License and good driving record; safely drive Company vehicles
• Bilingual Required/Chinese speaking
• Must be culturally astute in Asian memorializing.

Responsibilities

• Oversee the Front Desk and Lobby Reception areas. Promptly and professionally, answer incoming calls and greet families, guests, or vendors. Provide viewing/service information, directions, and assist as needed.
• Take First Calls, obtain embalming and removal permission, quote pricing and schedule appointments.
• Receive deceased personal belongings from family and inventory them in HMIS; deliver to Quality Control.
• Follow-up with departments to ensure families receive high level of service.
• Assist customers in arranging disposition of remains, presenting cemetery products, finalizing contracts and payments.
• Assist with visitation room setup and ceremonial details as requested by Officiant or Ceremonial Director.
• Assist with general setup, serving, and cleanup of chapel and food service areas.
• Make deposits daily and prepare reports for accounting.
• Act on customer complaints to provide satisfactory resolution
• Maintain professional development and promote company image.
• Report to work on time and perform duties as directed by Management.

Job description

Rose Hills is seeking a Front Desk Associate to greet families and guests, manage inquiries, and support arrangement counselors during services. You will handle data entry in HMIS, coordinate with multiple departments, and assist with ceremonies and paperwork with compassion and professionalism.

Reqs include a high school diploma, 2+ years in reception or hospitality, basic PC skills, and a bilingual capability in Chinese.