Veterinary Receptionist - Relief

BluePearl Vet, LLC; Brentwood (CA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Pet insurance (Trupanion)

Discounts on pet treatments and food

Job summary

BluePearl Pet Hospital in Brentwood, TN is seeking Relief Veterinary Receptionists who will be the first point of contact for clients. You will greet clients, speak clearly, and provide compassionate support in sometimes emotional situations.

The role requires assessing urgency, confirming appointments, and coordinating with the veterinary team to ensure smooth client experiences. You will work in a fast-paced emergency and specialty care environment, offering emotional support and accurate

Qualifications

• Excellent customer service skills to greet and assist clients.
• Clear, calm, and empathetic communication with clients and team members.
• Ability to listen actively and respond compassionately in emotional situations.
• Remain composed and professional in a fast-paced veterinary reception environment.

Responsibilities

• Greet clients and provide warm, professional acknowledgement as they enter the hospital.
• Speak clearly and calmly in person and over the phone.
• Assess each client and pet upon arrival to determine urgency and needs.
• Confirm appointments and provide prep instructions to clients.
• Offer emotional support and resources to grieving clients.
• Act as liaison between clients and team members; arrange care and transfers as needed.

Skills

Customer service

Clear communication

Compassionate listening

Calm under pressure

Job description

BluePearl Pet Hospital in Brentwood, TNis hiring for Relief Veterinary Receptionists!

• Are you an excellent customer service professional?

• Do you offer guidance, comfort, and support?

• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Pay:

$17.00 - $26.00 / hour

This pay band is a starting point and is dependent on experience and advancement through leveling system.

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.

• You are always offering a friendly smile, strong eyecontactand an approachable demeanor.

• You are a compassionate listener.

• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.

• You will assessimmediatelyupon arrival each client’s rare need, as well as the pet’s general condition.

• You will determinewhether an emergency arrival is a "stat" versus "standard" emergency.

• You will respond to non-patient calls or visitors and connect them to the appropriate teammember.

• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.

• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.

• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.