Compassionate Veterinary Receptionist — Growth & Team Support

Hickory Veterinary Hospital, LLC; Chesapeake, Northern (VA, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Job summary

Hickory Veterinary Hospital, LLC in Chesapeake, VA is seeking a friendly Receptionist to join a full-service veterinary team. You will be the director of first impressions, greet clients, manage a multi-line phone system, and coordinate appointments with care and professionalism.

You will handle financial transactions, support pet wellness education, and work closely with veterinarians and staff to ensure smooth daily operations. Bilingual English/Spanish is a plus and benefits are provided.

Qualifications

• Excellent customer service orientation and empathy.
• Strong communication and multitasking abilities in a fast-paced setting.
• Organizational skills with attention to detail and follow-through.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software preferred; willingness to learn in a clinical environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure optimal care.
• Demonstrate compassion and empathy, treating each pet like your own and supporting clients through their visit.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

Hickory Veterinary Hospital, LLC in Chesapeake, VA is seeking a friendly Receptionist to join a full-service veterinary team. You will be the director of first impressions, greet clients, manage a multi-line phone system, and coordinate appointments with care and professionalism.

You will handle financial transactions, support pet wellness education, and work closely with veterinarians and staff to ensure smooth daily operations. Bilingual English/Spanish is a plus and benefits are provided.