Compassionate Veterinary Front Desk Specialist

Northside Veterinary Clinic; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Referral bonus

Job summary

Northside Veterinary Clinic in Williamsburg, Brooklyn seeks a skilled Veterinary Receptionist to serve as the front-line contact for clients and their pets. The role blends administrative precision with warmth across emotionally complex situations.

Qualified candidates will have at least 1 year of veterinary front desk experience, familiarity with practice management software, and knowledge of veterinary terminology and vaccines.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Job description

Northside Veterinary Clinic in Williamsburg, Brooklyn seeks a skilled Veterinary Receptionist to serve as the front-line contact for clients and their pets. The role blends administrative precision with warmth across emotionally complex situations.

Qualified candidates will have at least 1 year of veterinary front desk experience, familiarity with practice management software, and knowledge of veterinary terminology and vaccines.