Compassionate Veterinary Front Desk Specialist

Caring Hands Animal Hospital - Merrifield; Dwight (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

Dwight Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warm, empathetic care across routine and emotionally sensitive interactions.

The position is full-time with shifts including Opening 7:30 AM–4:30 PM, Closing 9:00 AM–6:00 PM, and rotating Saturdays. Benefits include medical, dental, and vision insurance, paid time off, a 401(k) plan, and professional

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred).
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, update medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system, respond to inquiries regarding scheduling, refills, vaccination records, and hospital information.
• Process client check-out, including payments, posting charges, explaining invoices, and scheduling follow-ups.
• Communicate medical information accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in the PIMS.
• Coordinate with veterinarians, technicians, and staff to relay client communications and flag urgent cases.
• Maintain reception area and waiting room cleanliness and organization.

Skills

Customer service

Communication

Empathy

Conflict resolution

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Dwight Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warm, empathetic care across routine and emotionally sensitive interactions.

The position is full-time with shifts including Opening 7:30 AM–4:30 PM, Closing 9:00 AM–6:00 PM, and rotating Saturdays. Benefits include medical, dental, and vision insurance, paid time off, a 401(k) plan, and professional