Compassionate Veterinary Front Desk Specialist

Cainhoy Veterinary Hospital; Charleston (SC); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Paid time off

401(k) plan

Job summary

Cainhoy Veterinary Hospital in Charleston, SC is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

Responsibilities include greeting clients, managing a multi-line phone system, updating medical records, processing payments, and scheduling follow-ups.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Excellent communication and customer service skills.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Verbal communication

Phone management

Attention to detail

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Cainhoy Veterinary Hospital in Charleston, SC is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

Responsibilities include greeting clients, managing a multi-line phone system, updating medical records, processing payments, and scheduling follow-ups.