Veterinary Receptionist

Veterinary Practice Partners; Charleston (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Job summary

Cainhoy Veterinary Hospital in Charleston, SC seeks a friendly veterinary receptionist to be the first point of contact for clients and their pets. The role blends administrative precision with genuine warmth in a clinical setting.

You will manage high-volume front desk tasks, answer calls, verify records, and schedule appointments while maintaining compassionate service during emotionally sensitive conversations.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Multi-line phone management

EMR/PIMS proficiency

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Cainhoy Veterinary Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• Paid time off and a 401(k) plan for full‑time employees

Salary

$18.50-$25.00 per hour dependent on skills and experience

Schedule

Part‑time, Alternating Mondays between Morning and afternoon shifts, Tuesday 7:45AM-5:30PM, Saturdays 7:45AM-5:30 PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi‑line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check‑out, including processing payments, posting charges, explaining invoices, and scheduling follow‑up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end‑of‑life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi‑line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high‑volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Cainhoy Veterinary Hospital

Cainhoy Veterinary Hospital opened in February of 2021 and is a state‑of‑the‑art, full‑service veterinary hospital with the mission to be Cainhoy’s premier Veterinary Hospital by delivering high‑quality, individualized, and compassionate care to the community we serve. We cater to the dogs and cats of the Cainhoy Historic District in Charleston, SC and the surrounding areas.