Compassionate Veterinary Front Desk & Client Care

Animal Hospital of North Charleston; North Charleston (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

The Animal Hospital of North Charleston is seeking a friendly veterinary receptionist to serve as the front-line contact for clients and their pets. The role blends administrative precision with warmth in a clinical setting, handling high-volume front desk duties with empathy.

You will greet clients, schedule appointments, manage a multi-line phone system, process payments, and maintain accurate medical records.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Conflict resolution

Emotional resilience

Front desk operations

Tools

Cornerstone

Avimark

ImpromMed

eVetPractice

ezyVet

Job description

The Animal Hospital of North Charleston is seeking a friendly veterinary receptionist to serve as the front-line contact for clients and their pets. The role blends administrative precision with warmth in a clinical setting, handling high-volume front desk duties with empathy.

You will greet clients, schedule appointments, manage a multi-line phone system, process payments, and maintain accurate medical records.