Compassionate Veterinary Client Care Specialist

GOOSETOWN ANIMAL HOSPITAL PC; Coralville (IA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Free uniforms

Employee discounts

Paid time off

Uniform allowance

Paid holidays

Job summary

Goosetown Animal Hospital – Coralville, Iowa is seeking a friendly Client Care Representative to join our growing team. The role focuses on welcoming clients and their pets, handling phone calls, scheduling, and check-in/out processes with a calm, organized approach.

We train the right person and value dependable, punctual team members who collaborate well and maintain accurate records in a busy clinic setting.

Qualifications

• Experience in a veterinary clinic or medical/office environment preferred but not required.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual and detail-oriented.
• Willingness to learn new computer software.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer a multi-line phone system.
• Schedule appointments and manage the daily appointment flow.
• Check clients in and out efficiently.
• Process payments and maintain accurate records.
• Communicate clearly with doctors and technicians.
• Help create a calm, positive experience for every client and patient.
• Perform light administrative and cleaning tasks to keep the reception area organized.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Job description

Goosetown Animal Hospital – Coralville, Iowa is seeking a friendly Client Care Representative to join our growing team. The role focuses on welcoming clients and their pets, handling phone calls, scheduling, and check-in/out processes with a calm, organized approach.

We train the right person and value dependable, punctual team members who collaborate well and maintain accurate records in a busy clinic setting.