Veterinary Client Service Representative - Ophthalmology

Thrive Pet Healthcare; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Part time

Job summary

Thrive Pet Healthcare in Philadelphia, PA, is seeking a part-time Client Service Representative (CSR) to join their team. In this role, you will guide clients through their pet's specialty eye care journey, including coordinating referrals and scheduling appointments. Ideal candidates will have a minimum of 2 years of clinical veterinary experience and possess strong communication and organizational skills. Thrive Pet Healthcare offers extensive professional development opportunities and is committed to providing excellent veterinary care.

Qualifications

• Minimum 2 years of clinical veterinary experience.
• Possesses a positive work attitude.
• Self-motivated with excellent leadership skills.

Responsibilities

• Guide clients through their pet's specialty eye care journey.
• Coordinate referrals and schedule ophthalmology appointments.
• Support patient check-ins and discharges for a smooth experience.

Skills

Clinical veterinary experience

Positive work attitude

Self-motivated

Leadership skills

Communication skills

Organization skills

Job description

Eye Care for Animals is looking for a part‑time Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community in Philadelphia, PA.

About You

You’ll play a key role in guiding clients through their pet's specialty eye care journey. You’ll coordinate referrals, schedule ophthalmology appointments, and communicate next steps with clarity and compassion. Working closely with the medical team, you’ll support patient check‑ins, discharges and ensure a smooth experience from start to finish.

Your Experience & Skills

• Minimum 2 years of clinical veterinary experience
• Possesses a positive work attitude
• Self‑motivated
• Excellent leadership, communication, and organization skills

Skills & Development

Here you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

About Thrive

Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve.