Compassionate Receptionist for Social Services

Catholic Charities of the Archdiocese of New York; New York (NY); On-site; USD 23,000 - 27,000; Full time

Job summary

Catholic Charities of the Archdiocese of New York is seeking a Receptionist to deliver consistent, professional service to clients with social service needs via telephone, in person, or email at the HomeBase office. The role reports to the Program Director in Preserving Housing.

The position is full-time, non-exempt, with a 35-hour work week. HS Diploma and some college are required, bilingual English-Spanish preferred, and strong interpersonal and computer skills are essential.

Qualifications

• HS Diploma, some college preferred; bilingual English-Spanish preferred.
• Excellent interpersonal and communication skills; strong organizational and computer literate.

Responsibilities

• Answer incoming calls on assigned schedule and refer as needed.
• Develop knowledge of homelessness prevention and human services to help clients access services.
• Follow up to determine if referrals met needs.
• Input client data to support planning and assessments.
• Assess and respond to client needs with active listening and empathy.
• Support service delivery during local or regional emergencies; assist as needed.
• Additional duties may be assigned by supervisor.

Skills

Interpersonal skills

Communication skills

Computer literacy

Education

HS Diploma

Some college

Bilingual English-Spanish preferred

Job description

Catholic Charities of the Archdiocese of New York is seeking a Receptionist to deliver consistent, professional service to clients with social service needs via telephone, in person, or email at the HomeBase office. The role reports to the Program Director in Preserving Housing.

The position is full-time, non-exempt, with a 35-hour work week. HS Diploma and some college are required, bilingual English-Spanish preferred, and strong interpersonal and computer skills are essential.