Compassionate Pre-Need Sales Counselor

Sci Corp; Covington (LA); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Covington, LA seeks a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You will lead generation activities, build lasting relationships with families, and collaborate with funeral directors and staff to ensure high-quality service.

Responsibilities include prospecting referrals, preparing for appointments, and educating families on pre-planning benefits while maintaining empathy and professionalism during evenings

Qualifications

• High school diploma or equivalent.
• 1–2 years of college or equivalent experience.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Responds to client inquiries in a timely, respectful, sensitive and professional manner.
• Connects with families through listening, honest communication and genuine concern.
• Develops an understanding of each family's unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust-based relationships to earn referrals.
• Earns the right to gain referrals to offer protection to protect family members.

Skills

Customer service

Sales

Communication

Empathy

Driving

Computer skills

Education

High school diploma

Some college (1–2 years)

Tools

CRM software

Job description

Sci Corp in Covington, LA seeks a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You will lead generation activities, build lasting relationships with families, and collaborate with funeral directors and staff to ensure high-quality service.

Responsibilities include prospecting referrals, preparing for appointments, and educating families on pre-planning benefits while maintaining empathy and professionalism during evenings