Family Service & Pre-Need Sales Specialist

Service Corporation International; Lake Charles (LA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Lake Charles, LA is seeking a Family Service Counselor to lead generation and sales of pre-need arrangements. You will connect with families, present options, and build trust-based relationships while coordinating with funeral home staff to deliver compassionate service.

The role emphasizes evening and weekend availability, prospecting daily, obtaining referrals, and maintaining detailed activity logs.

Qualifications

• Must have high school diploma or equivalent.
• 1-2 years of college or equivalent education and experience preferred.
• Customer service or sales experience is preferred.

Responsibilities

• Lead generation: prospect daily and obtain referrals from families served.
• Explain and present cemetery/pre-need arrangements to families.
• Build trust-based relationships and provide exceptional service.
• Collaborate with funeral home staff to ensure seamless service delivery.
• Maintain activity logs and follow up with families to ensure satisfaction.

Skills

Customer service

Sales experience

Presentation skills

Driving

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Microsoft Office

CRM software

Job description

Service Corporation International in Lake Charles, LA is seeking a Family Service Counselor to lead generation and sales of pre-need arrangements. You will connect with families, present options, and build trust-based relationships while coordinating with funeral home staff to deliver compassionate service.

The role emphasizes evening and weekend availability, prospecting daily, obtaining referrals, and maintaining detailed activity logs.