Compassionate Pet Care Route Specialist

Gateway Services Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD

401(k)

Tuition assistance

Paid holidays & PTO

Career development

Job summary

Gateway Services Inc. in Columbus, OH, is hiring a Customer Service Representative who serves as the first point of contact with veterinary clinics and pet parents.

This role is face-to-face, dynamic, and requires handling emotionally sensitive situations with professionalism, accuracy, and care. You will manage a demanding route, perform pickups and deliveries on time, maintain clinic relationships, and uphold safety and company standards.

Qualifications

• High school diploma or GED required.
• Experience in customer service, account management, or route-based work preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of environments.
• Use company technology to scan pets at pickup and delivery; verify names, IDs, and instructions.
• Document requests and complete all follow-through; interact with pet parents with compassion.

Skills

Empathy

Customer service

Communication

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. in Columbus, OH, is hiring a Customer Service Representative who serves as the first point of contact with veterinary clinics and pet parents.

This role is face-to-face, dynamic, and requires handling emotionally sensitive situations with professionalism, accuracy, and care. You will manage a demanding route, perform pickups and deliveries on time, maintain clinic relationships, and uphold safety and company standards.