Pet Care Route Specialist — Compassionate CSR

Gateway Services Inc.; Boonsboro (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development

Job summary

Gateway Services Inc. in Boonsboro, MD is seeking a Customer Service Representative/Route Service Representative for Agape Pet. The role involves face-to-face interaction with veterinary clinics, managing a demanding route, and handling pets with care.

It is a physically active, non-desk position with early shifts, requiring professionalism and emotional resilience. You will be the first line of contact, ensuring on-time pickups, accurate documentation, and strong clinic partnerships.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Build and maintain trusted clinic relationships.
• Ensure pets are handled and transported with dignity.
• Execute pickups and deliveries accurately and on time.
• Protect trust through professionalism and attention to detail.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets and complete scanning and handoff to Operations.
• Deliver consistent, compassionate service while gathering feedback to improve the clinic experience.

Skills

Customer service

Route management

Driving

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. in Boonsboro, MD is seeking a Customer Service Representative/Route Service Representative for Agape Pet. The role involves face-to-face interaction with veterinary clinics, managing a demanding route, and handling pets with care.

It is a physically active, non-desk position with early shifts, requiring professionalism and emotional resilience. You will be the first line of contact, ensuring on-time pickups, accurate documentation, and strong clinic partnerships.