Compassionate Pet Aftercare Guest Services

Pet Meadow; Stafford (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Insurance after 60 days

Paid time off

Apparel and PPE

Advancement opportunities

Employee assistance

Inclusive environment

Job summary

Pet Meadow in Stafford, TX is seeking a Pet Aftercare Family Services Specialist to warmly welcome grieving families and veterinary partners. You will guide families through viewing processes, answer questions with empathy, and maintain a peaceful waiting area while coordinating information flow and clerical tasks.

The role requires a compassionate demeanor, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Interpersonal and customer service skills with a genuine ability to convey compassion to grieving families
• Proficient in Microsoft Office (Word, Outlook, Access) and able to send and receive email with attachments
• Strong organizational skills with the ability to manage multiple priorities in a changing environment
• Professional, composed demeanor in emotionally sensitive situations

Responsibilities

• Serve as the first point of contact for visiting families and veterinary hospital partners, greeting guests and directing them appropriately
• Guide families through the viewing process by answering questions, and providing compassionate, attentive support
• Maintain a clean, orderly, and welcoming client waiting and viewing area at all times
• Answer phones and determine whether callers can be assisted directly or routed to the appropriate team member
• Contact families and veterinary hospitals to give and receive information as needed
• Enter and retrieve information from the company database accurately
• Create special orders and follow through appropriately upon arrival
• Perform routine clerical tasks including emails, printing, copying, and scanning
• Assist in the organization and administration of company objectives and policies
• Other duties as assigned

Skills

Customer service

Microsoft Office

Organizational skills

Compassionate communication

Multitasking

Education

High School Diploma or equivalent

Job description

Pet Meadow in Stafford, TX is seeking a Pet Aftercare Family Services Specialist to warmly welcome grieving families and veterinary partners. You will guide families through viewing processes, answer questions with empathy, and maintain a peaceful waiting area while coordinating information flow and clerical tasks.

The role requires a compassionate demeanor, strong organizational skills, and proficiency with Microsoft Office.