Compassionate Patient Support Specialist

Unity Hospice; De Pere (WI); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision insurance

403(b) retirement plan

Paid time off

Job summary

Unity Hospice in De Pere, WI is seeking a Customer Support Associate to be the first point of contact for patients, families, staff and external providers. This full-time, in-office role reports to the Administrative Support Supervisor and requires excellent communication, compassion, and a commitment to exceptional service in a fast-paced setting.

Responsibilities include answering calls, directing messages, maintaining HIPAA compliance, and collaborating across departments.

Qualifications

• Minimum of high school diploma/GED or equivalent work experience; associate degree preferred.
• Minimum of two years of experience in a health care setting preferred.
• Minimum of 45 WPM.

Responsibilities

• Provide outstanding customer service while answering and directing incoming phone calls that may often be sensitive in nature.
• Relay messages accurately for patients and staff.
• Direct patient phone calls and route to appropriate staff.
• Collaborate with Unity staff across departments.
• Maintain HIPAA compliance and Unity's guidelines.

Skills

Communication skills

Customer service

Typing 45 WPM

Multitasking

Time management

Attention to detail

Team collaboration

HIPAA/compliance awareness

Diversity sensitivity

Education

High school diploma/GED

Associate degree preferred

Tools

MS Office

Outlook

Word

Excel

Job description

Unity Hospice in De Pere, WI is seeking a Customer Support Associate to be the first point of contact for patients, families, staff and external providers. This full-time, in-office role reports to the Administrative Support Supervisor and requires excellent communication, compassion, and a commitment to exceptional service in a fast-paced setting.

Responsibilities include answering calls, directing messages, maintaining HIPAA compliance, and collaborating across departments.