Compassionate Patient Services & Specimen Technician

PathGroup; Pulaski (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

PathGroup in Pulaski, TN is seeking a Patient Services Technician to perform daily patient service activities in the PSC or in-office PST roles. You will handle venipuncture, specimen processing, and data entry with accuracy and professionalism.

Responsibilities include greeting customers, collecting specimens, labeling and transport, maintaining records, and ensuring compliance with safety and privacy policies. This role requires reliable, courteous patient interaction and teamwork.

Responsibilities

• Greets customers appropriately.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures and explains venipuncture process to patients.
• Disposes of biohazard fluids and contaminated sharps following laws and policies.
• Completes requisitions accurately in PathConnect and/or PathGroup systems.
• Enters patient and specimen information into computer systems and verifies billing details.
• Matches requisition forms to tubes and processes specimens per test orders.
• Packages specimens for transport and maintains proper temperature control.
• Maintains daily PSC logs and compiles monthly statistics.
• Performs basic clerical duties including data entry and mail preparation.
• Approves time in attendance software and submits expense logs as directed.
• Upholds grooming, dress code, and lab coat policies; keeps work area neat and safe.
• Maintains professional behavior with clients and co-workers; communicates effectively.
• Answers phones in a friendly, helpful manner using the company name and identification.
• Performs duties independently and informs supervisor of issues for resolution.
• Contributes to a positive work climate and coordinates with teams for smooth operations.
• Ensures facilities are clean and functional and reports maintenance needs.
• Assists with periodic inventory counts and PPE usage for safety.

Job description

PathGroup in Pulaski, TN is seeking a Patient Services Technician to perform daily patient service activities in the PSC or in-office PST roles. You will handle venipuncture, specimen processing, and data entry with accuracy and professionalism.

Responsibilities include greeting customers, collecting specimens, labeling and transport, maintaining records, and ensuring compliance with safety and privacy policies. This role requires reliable, courteous patient interaction and teamwork.