Patient Services Representative

Alleviant; Little Rock (AR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alleviant Integrated Mental Health in Little Rock, AR is seeking a Patient Services Representative. The role combines remote and in-office work as part of a supportive team focused on warm, efficient patient interactions.

You will be the first contact for patients, helping schedule appointments, answering questions, and directing callers to the right team members. A calm, empathetic communicator with strong organization will thrive in this fast-paced setting.

Qualifications

• Strong customer service mindset with a friendly demeanor.
• Excellent verbal communication and problem-solving skills.
• Able to manage multiple tasks with attention to detail.

Responsibilities

• Answer incoming patient calls with warmth and professionalism.
• Schedule, reschedule, and confirm appointments for patients.
• Provide general information about clinics, services, and processes.
• Direct patients to appropriate team members for further assistance.
• Document patient interactions in the electronic health record system.
• Collaborate with scheduling, clinical, and administrative staff to ensure timely care.
• Handle concerns with empathy and solutions-focused thinking.
• Maintain a high volume of calls while delivering excellent service.

Skills

Customer service

Communication skills

Organization

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

EHR systems

Job description

Alleviant Integrated Mental Health

Location: Little Rock, AR
Job Type: Full-Time | Hybrid

About the Role

At Alleviant Integrated Mental Health, we believe getting mental healthcare shouldn't be complicated. We're looking for a friendly, dependable Patient Services Representative to join our team in Little Rock.

You'll be one of the first people patients speak with when they call our offices. Whether you're helping someone schedule their first appointment, answering a question, or connecting them with the right person, you'll play an important role in making sure our patients feel cared for.

We're looking for someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in doing their job well.

This is a full-time, hybrid position based in Little Rock, Arkansas, with a combination of remote and in-office work.

What You'll Do

• Answer incoming patient calls with warmth, professionalism, and efficiency.
• Help new and existing patients schedule, reschedule, and confirm appointments.
• Answer general questions about our clinics, services, and scheduling processes.
• Connect patients with the appropriate team members when additional assistance is needed.
• Accurately document patient interactions in our electronic health record system.
• Work closely with our scheduling, clinical, and administrative teams to ensure patients receive timely assistance.
• Help resolve patient concerns with patience, empathy, and a solutions-oriented approach.
• Manage a high volume of incoming calls while maintaining excellent customer service.

What We're Looking For

• A friendly, compassionate personality and a genuine desire to help others.
• Excellent verbal communication and customer service skills.
• Reliability and dependability. Our patients and teammates count on us, so consistent attendance and punctuality are essential.
• Strong organizational skills and attention to detail.
• The ability to multitask and stay organized in a fast-paced environment.
• Confidence using computers and navigating multiple software applications.
• The ability to remain calm, professional, and patient during difficult conversations.
• Someone who takes initiative, follows through, and enjoys being part of a team.
• Previous experience in healthcare, medical scheduling, customer service, or a call center is preferred, but not required.

Why Join Alleviant?

At Alleviant, we're working to change the way people experience mental healthcare. We offer innovative treatment options and compassionate care, and we're committed to making it easier for patients to get the help they need.

We also know that great patient care starts long before someone walks through our doors. A friendly voice, a little patience, and someone willing to help can make all the difference.

If you're looking for a place where you can grow, be part of a great team, and feel proud of the work you do, we'd love to meet you!