Compassionate Patient Navigator & Care Coordinator

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Retirement plans

Job summary

Jefferson Health in Philadelphia seeks a Patient Navigator to act as a liaison for patients, collaborating with physicians and staff to determine services, schedule multi-department appointments, and follow up to ensure compliance.

The role emphasizes delivering the Jefferson Experience through prompt, courteous treatment of patients and visitors, maintaining HIPAA standards, and supporting a positive patient journey across departments.

Qualifications

• 3 years of experience in a medical office.
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Leadership skills to include proactivity and problem solving.
• Ability to establish and develop positive and collaborative relationships.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedules patients for all visits undergoing future care.
• Administers screenings and intake assessments as needed.
• Monitor treatment plan adherence.
• Triage patient phone calls.
• Coordinate inpatient care as needed.
• Develop, maintain, update community resource list.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.

Skills

Patient communication

Scheduling

HIPAA compliance

Problem solving

Team collaboration

Education

Bachelor's degree (psychology/health administration or related)

Tools

Epic

Job description

Jefferson Health in Philadelphia seeks a Patient Navigator to act as a liaison for patients, collaborating with physicians and staff to determine services, schedule multi-department appointments, and follow up to ensure compliance.

The role emphasizes delivering the Jefferson Experience through prompt, courteous treatment of patients and visitors, maintaining HIPAA standards, and supporting a positive patient journey across departments.