Compassionate Patient Financial Counselor

Erlanger Health System; Columbus (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

MTCAR is seeking a Financial Counselor in Ohio to help patients understand their insurance benefits and financial responsibilities. You will verify benefits, counsel patients on costs, and collect balances in a compassionate, patient-facing role.

Three years of collecting experience are required, five years preferred. This position involves upfront collections, payment arrangements, and maintaining accurate patient financial records in a behavioral health environment.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Financial counseling

Insurance verification

Customer service

Communication

Education

High school diploma

Job description

MTCAR is seeking a Financial Counselor in Ohio to help patients understand their insurance benefits and financial responsibilities. You will verify benefits, counsel patients on costs, and collect balances in a compassionate, patient-facing role.

Three years of collecting experience are required, five years preferred. This position involves upfront collections, payment arrangements, and maintaining accurate patient financial records in a behavioral health environment.