Compassionate Patient Financial Advocate

Acadia Healthcare; Columbus (OH); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Harboroaks is seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities in a behavioral health environment.

Responsibilities include verification of insurance, upfront collections, payment arrangements, and maintaining accurate patient financial records. The right candidate will show compassion and emotional intelligence, with 3+ years of healthcare financial counseling experience.

Qualifikationen

• 3+ years of experience in healthcare financial counseling, patient access, billing, or related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Aufgaben

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Kenntnisse

Customer service

Communication

Problem-solving

Financial counseling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Harboroaks is seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities in a behavioral health environment.

Responsibilities include verification of insurance, upfront collections, payment arrangements, and maintaining accurate patient financial records. The right candidate will show compassion and emotional intelligence, with 3+ years of healthcare financial counseling experience.