Compassionate Patient Finance Navigator

Prime Healthcare; Los Angeles (CA); On-site; USD 52,000 - 80,000; Full time

Job summary

Prime Healthcare is seeking a Financial Counselor at Sherman Oaks Hospital in California to determine patient liability, verify insurance benefits, and communicate financial responsibilities before elective procedures. The role requires attention to detail, strong mathematical skills, and excellent customer service in a fast-paced hospital setting.

Responsibilities include verifying demographics, aiding discharge planning, and coordinating with Case Management for authorizations while ensuring

Qualifications

• Knowledge of standard insurance companies and verification requirements.
• Authorization processes for all payers.
• Ability to multi-task and meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED Equivalent.

Responsibilities

• Determine patient liability based on benefits and communicate responsibility prior to procedures.
• Verify insurance eligibility and benefits for admissions, procedures or services.
• Secure accurate patient demographic and insurance information.
• Assist patients in making discharge arrangements for patient responsibility.
• Refer patients to applicable government assistance programs or charity/discounts as policy allows.
• Collaborate with Case Management to secure authorizations as needed.

Skills

Financial counseling

Insurance verification

Multitasking

Analytical thinking

Customer service

Education

High School Diploma or GED

Job description

Prime Healthcare is seeking a Financial Counselor at Sherman Oaks Hospital in California to determine patient liability, verify insurance benefits, and communicate financial responsibilities before elective procedures. The role requires attention to detail, strong mathematical skills, and excellent customer service in a fast-paced hospital setting.

Responsibilities include verifying demographics, aiding discharge planning, and coordinating with Case Management for authorizations while ensuring