Compassionate Patient Experience Advocate

Peninsula Radiation; Juneau, Northern (AK, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Southeast Radiation Oncology Center in Juneau, AK is seeking a full-time Patient Experience Specialist to be the primary contact for patients undergoing treatment and to work closely with providers and staff. The role emphasizes empathetic support, scheduling, records organization, and efficient patient flow in a fast-paced clinical setting.

The ideal candidate will have a positive, friendly attitude, strong communication skills, and a commitment to patient care, with the ability to manage

Qualifications

• High School Diploma (or equivalent).
• Minimum of one year of experience in a medical office preferred.
• Proficient in keyboarding and administrative tasks, including strong spelling, proofreading, and grammar skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Support healthcare providers in delivering patient care within a collaborative care team model.
• Schedule appointments.
• Travel and authorization coordination.
• Independently obtain and organize necessary medical records for patient charts.
• Ensure smooth appointment flow and maintain daily schedule organization.
• Manage patient calls and follow-up communications.
• Complete environmental service tasks as needed.
• Work recall task list for patient follow-ups.
• Organize incoming and outgoing faxes.
• Organize and coordinate our local patient house.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Southeast Radiation Oncology Center in Juneau, AK is seeking a full-time Patient Experience Specialist to be the primary contact for patients undergoing treatment and to work closely with providers and staff. The role emphasizes empathetic support, scheduling, records organization, and efficient patient flow in a fast-paced clinical setting.

The ideal candidate will have a positive, friendly attitude, strong communication skills, and a commitment to patient care, with the ability to manage