Compassionate Mental Health Front Desk Coordinator

Evolve Psychiatry; East Patchogue (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Evolve Psychiatry is seeking a Patient Care Coordinator to be the welcoming face of the practice in East Patchogue, NY. You will handle front desk operations, patient check-in/out, scheduling, billing support, and EMR data entry, ensuring accuracy and patient confidentiality.

The ideal candidate has strong organizational skills, excellent communication, and a patient-centered approach in a fast-paced medical office.

Qualifications

• 12 years of experience in a medical reception, patient care coordinator, or healthcare administrative role.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical office.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out for appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new patient consultations, follow-up appointments, and provider transfers.
• Coordinate provider schedules and maximize appointment availability.
• Verify patient demographics and insurance information.
• Collect copays and other patient payments in accordance with office procedures.
• Assist patients with completing intake paperwork and required documentation.
• Monitor provider schedules for cancellations and assist with filling open appointment slots.
• Send appointment reminders and communicate scheduling updates.
• Assist patients with accessing telehealth appointments when necessary.
• Maintain accurate patient information within the electronic medical record (EMR).
• Route clinical questions, refill requests, and patient concerns to the appropriate clinical staff.
• Communicate effectively with providers, therapists, billing, and administrative departments.
• Maintain the cleanliness and organization of the reception and waiting areas.
• Ensure HIPAA compliance and maintain strict patient confidentiality.
• Provide exceptional customer service to every patient interaction.
• Perform additional administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Multitasking

Tools

eClinicalWorks

Job description

Evolve Psychiatry is seeking a Patient Care Coordinator to be the welcoming face of the practice in East Patchogue, NY. You will handle front desk operations, patient check-in/out, scheduling, billing support, and EMR data entry, ensuring accuracy and patient confidentiality.

The ideal candidate has strong organizational skills, excellent communication, and a patient-centered approach in a fast-paced medical office.