Compassionate Patient Accounts Specialist

Pana Hospital; Pana (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Pana Community Hospital is seeking a dedicated Patient Account Representative to support our patient financial services and registration teams. You will perform patient registration and receptionist duties, process charges and receipts, and assist with patient account functions while delivering compassionate service.

You will ensure accurate insurance and payment information, maintain HIPAA compliance, and assist with financial assistance programs and departmental coordination to support revenue

Qualifications

• High school diploma or GED required.
• Healthcare experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills with professional and compassionate interaction.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Register patients and perform receptionist duties.
• Process charges, corrections, daily receipts, and electronic remittances.
• Assist with patient account and registration functions.
• Provide exceptional customer service to patients and visitors.
• Assist with financial assistance programs and switchboard operations.
• Collaborate with departments to ensure accurate revenue cycle operations.

Skills

Customer service

Verbal and written communication

HIPAA compliance

Multitasking

Teamwork

Professional demeanor

Confidentiality

Keyboard proficiency

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office equipment (fax/copier)

Job description

Pana Community Hospital is seeking a dedicated Patient Account Representative to support our patient financial services and registration teams. You will perform patient registration and receptionist duties, process charges and receipts, and assist with patient account functions while delivering compassionate service.

You will ensure accurate insurance and payment information, maintain HIPAA compliance, and assist with financial assistance programs and departmental coordination to support revenue