Compassionate Patient Access Specialist — Glendale

Phoenix Children's Hospital, Inc.; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Children’s Hospital in Glendale, AZ is hiring a Patient Access Representative. This role registers patients for both professional and hospital services, collects co-pays, and verifies insurance while ensuring a positive patient experience.

The ideal candidate has at least 1 year of office or retail experience, strong communication skills, and a customer-focused attitude. Travel between sites may be required to support departmental needs.

Qualifications

• Minimum high school diploma required.
• Associate degree preferred.

Responsibilities

• Greet patients and families and register them for services.
• Verify demographics and insurance information in the system.
• Collect co-pays and deductibles at time of service.
• Answer phones and respond to inquiries professionally.
• Refer uninsured/underinsured patients to financial counseling.
• Review accounts for prior unpaid liability in the system.
• Maintain accurate documentation in the HIS/electronic system.
• Coordinate with clinical staff to support patient flow.
• Obtain necessary signatures and authorizations for services.
• Perform assigned registration tasks across sites as needed.

Skills

Customer service

Communication

Professional demeanor

Bilingual Spanish

Education

High school diploma

Associate’s degree

Job description

Phoenix Children’s Hospital in Glendale, AZ is hiring a Patient Access Representative. This role registers patients for both professional and hospital services, collects co-pays, and verifies insurance while ensuring a positive patient experience.

The ideal candidate has at least 1 year of office or retail experience, strong communication skills, and a customer-focused attitude. Travel between sites may be required to support departmental needs.