Patient Service Representative

OneOncology; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Yearly bonus opportunities

Nine paid holidays

Job summary

START Center is seeking a Patient Services Representative to manage front desk operations in a busy oncology office. You will greet patients, verify demographics and insurance, schedule appointments, and maintain accurate patient records while delivering compassionate service.

The role requires strong communication, confidentiality, and multitasking in a fast-paced clinical environment, with a focus on patient-centered care and seamless coordination with clinicians and staff.

Qualifications

• High school diploma or equivalent.
• Experience in a medical/oncology office preferred.
• Familiarity with medical terminology and EHR systems.
• Excellent communication and multitasking abilities.

Responsibilities

• Check-in/check-out of patients with demographic and insurance verification.
• Assist with appointment scheduling and patient records management.
• Verify insurance coverage and obtain pre-authorizations for treatments.
• Coordinate communication between patients, oncologists, and staff.
• Maintain a clean, professional front desk and assist with inquiries.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

EHR systems

Scheduling software

Job description

Why Join Us? The START Center is growing! We are pioneering premier Cancer Care for our patients with leading doctors, advanced diagnostics and cutting-edge therapies. We offer competitive wages, benefits, and yearly bonus opportunities. The growth of our organization and our innovative environment to treat and care for patients that have cancer make us a great match for anyone looking to begin or further their career at a company with a mission that truly impacts lives.

Job Description: Patient Services Representative Job Summary: Patient Service Specialist Patient Service Specialist in a medical oncology office is responsible for ensuring the efficient and smooth operation of the front desk area while providing exceptional customer service to patients and visitors. This position involves managing patient check-ins, appointment scheduling, patient records, insurance verification, and facilitating communication between patients, healthcare providers, and staff. The ideal candidate will have a professional and compassionate demeanor, with a strong understanding of oncology procedures and office protocols.

Key Responsibilities

• Patient Check-In and Check-Out: Greet patients and visitors with a warm and welcoming attitude. Ensure accurate patient check-in, including verifying demographic and insurance information.
• Insurance & Billing Support: Verify patient insurance coverage and obtain necessary pre-authorizations for treatments. Collect patient co-pays, deductibles, and other financial information. Assist with ensuring accurate patient data is entered into the system for billing purposes.
• Patient Records Management: Maintain and update patient records, ensuring all information is accurate and confidential. Ensure proper filing and organization of medical records in compliance with HIPAA regulations.
• Communication & Coordination: Answer patient calls, address inquiries, and direct calls to the appropriate department or healthcare provider. Act as a liaison between patients, oncologists, and clinical staff to ensure smooth patient flow and timely treatment.
• Customer Service: Ensure all patients receive a positive experience by providing timely and helpful service. Address patient concerns with empathy and professionalism. Assist with patient education, providing information about office procedures, insurance, and available services.
• General Office Operations: Maintain a clean and organized front desk and waiting area. Order office supplies and maintain inventory as needed. Assist with other administrative tasks as directed by the Office Manager or practice leadership.

Qualifications

• High school diploma or equivalent required Prior experience in a medical office, particularly in an oncology or healthcare setting, is preferred.
• Familiarity with medical terminology, particularly in oncology, is a plus.
• Knowledge of medical office software, scheduling systems, and electronic health records (EHR) systems.
• Strong customer service skills with the ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent communication skills, both verbal and written.
• Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment.
• Compassionate, patient-focused, and dedicated to delivering a positive experience for patients.

Work Environment

This position operates in a busy medical oncology office setting. The Front Desk Specialist will interact regularly with patients, healthcare providers, and administrative staff. The role requires standing, sitting, and computer use for extended periods. A compassionate and positive attitude is essential when working with patients undergoing cancer treatments.

Our wage compensation is not subject to public disclosure at this time, but you can elect to share your salary expectations. The START Center is open weekdays only and we have nine paid holidays as just one of our many benefits.