Compassionate OB/GYN Front Desk Patient Concierge

American Addiction Centers; Cornelius (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health in Cornelius, NC is seeking a full-time front desk professional for a busy obstetrics/gynecology department. The role requires high school education, strong computer skills, and experience in patient-facing environments.

You will manage registrations, verify insurance, schedule appointments, and ensure accurate billing support while delivering compassionate patient experiences. The position offers a 40-hour work week, with hours typically Monday–Friday 10:00–8:00 and alternating

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Cornelius, NC is seeking a full-time front desk professional for a busy obstetrics/gynecology department. The role requires high school education, strong computer skills, and experience in patient-facing environments.

You will manage registrations, verify insurance, schedule appointments, and ensure accurate billing support while delivering compassionate patient experiences. The position offers a 40-hour work week, with hours typically Monday–Friday 10:00–8:00 and alternating