Compassionate Memorial Services Coordinator

Service Corporation International; Terrace Manor (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Service Corporation International is seeking a funeral services coordinator to provide exemplary customer service for families after a loss. You will work closely with funeral directors and location managers to initiate and complete arrangements, coordinating with churches and cemeteries and handling administrative duties.

Strong communication, empathy, and attention to detail are essential, with flexibility to work beyond standard hours as needed.

Qualifications

• High School diploma or equivalent required.
• Certification/license preferred.
• 2 years of office clerical or customer-service experience required.
• Funeral industry experience is preferred but not required.
• Strong communication and computer skills required.

Responsibilities

• Meets regularly with Funeral Directors to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.
• Orders merchandise, flowers, urns.
• Schedules services coordinating with churches, cemeteries and staff.
• Assists with setup and removal for funerals and events.
• May be required to ensure company vehicles are clean and fueled.

Skills

Computers & software

Communication

Compassion & integrity

Multitasking

Teamwork

Education

High School diploma or equivalent

Certification/license

Job description

Service Corporation International is seeking a funeral services coordinator to provide exemplary customer service for families after a loss. You will work closely with funeral directors and location managers to initiate and complete arrangements, coordinating with churches and cemeteries and handling administrative duties.

Strong communication, empathy, and attention to detail are essential, with flexibility to work beyond standard hours as needed.