Compassionate Medical Office Assistant - Front Desk

7500 Methodist Medical Group; New York (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to join the ambulatory/clinic team. The MOA will assist with front desk functions, triage patient calls, register patients in the EMR, and collect payments while supporting patients and families with the patient portal.

The role emphasizes family-centered care, strong communication, and the ability to work with clinicians and staff to ensure smooth patient flow and accurate documentation.

Qualifications

• Basic understanding of medical terminology.
• Ability to communicate verbally and in writing with others.
• Ability to use word processing and spreadsheet programs and standard office equipment.

Responsibilities

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to request for information in person or by phone.
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.

Skills

Medical terminology

Verbal communication

Written communication

Word processing

Spreadsheet software

Independent judgment

Customer service

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to join the ambulatory/clinic team. The MOA will assist with front desk functions, triage patient calls, register patients in the EMR, and collect payments while supporting patients and families with the patient portal.

The role emphasizes family-centered care, strong communication, and the ability to work with clinicians and staff to ensure smooth patient flow and accurate documentation.