Office Assistant Behavioral Health

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Hendersonville, NC is seeking a Health Records/Administrative Clerk to support patient data flow in a busy outpatient setting. The role handles medical records requests, appointment scheduling, insurance verification, and payment collection during a day-shift schedule.

Education requires a High School Grad or equivalent; 1+ year related experience is preferred. This is a full-time position with benefits from day one and opportunities for career development.

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Skills

Medical records management

Scheduling

Phone etiquette

Documentation

Education

High School Grad or Equiv

Tools

Office software

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1881 Pisgah Dr

City

Hendersonville

State

North Carolina

Postal Code

28791

Job Description

Location: 1881 PISGAH DRIVE, Hendersonville, 28791

Shift: Mon-Fri 8am-5pm

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Knowledge, Skills, And Abilities

• N/A

Education

• High School Grad or Equiv [Required]

Field Of Study

• N/A

Work Experience

• 1+ years related experience [Preferred]

Additional Information

• N/A

Licenses And Certifications

• N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.