Compassionate Medical Front Desk Specialist

Sacramento Native American Health Center, Inc; Hilmar (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Lumira Healthcare, located in Hilmar, CA, is seeking a Medical Receptionist to provide friendly front-office service, register patients, verify insurance, and guide them through check-in.

The role is full-time, non-exempt, with a base pay of $23.00 - $24.60 per hour and requires at least 2 years of medical office experience and a High School diploma or GED. Candidates should be customer-focused and HIPAA compliant.

Qualifications

• High school diploma or GED.
• At least 2 years of medical office experience or similar setting.

Responsibilities

• Greets all visitors and patients with a warm smile.
• Provide quality customer service care with a positive attitude.
• Register new patients according to established procedures.
• Ensure patient demographics are current and accurate at time of visit including insurance status.
• Verify insurance eligibility or self pay amount at each visit.
• Complete applications and enroll uninsured or underinsured patients to various programs which may include Sliding Fee, Every Woman Counts, Family Pact or Gateway.
• Provide Good Faith Estimates to all self-pay patients prior to the visit for services scheduled three days in advance.
• Assist patients with any questions or concerns by directing them to appropriate resources.
• Inform patients of relevant medical office policies and procedures.
• Process patients within a prompt cycle time for an efficient flow
• Enter all relevant patient information into the Practice Management or Electronic Health Record system.
• Answer all incoming calls in a professional and timely manner.
• Schedule patient appointments and confirm upcoming appointments and recalls – while following the guidelines and scripts.
• Research and answer any questions/correspondence regarding a patient’s account in a timely manner.
• Pre-flows patients, based on clinic protocols.
• Monitor, follow up and document patient no shows within EHR or rescheduled appointment.
• Document all communication with patients via EHR.
• Collect and input patient payments made with cash, credit card, check or money orders into daily money batches in Practice Management Application.
• Balance daily cash and close the payment batches daily.
• Complete money batch reconciliation process daily.
• Provide patients with updated information on programs and services as changes occur.
• Maintain a clean and professional reception area.
• Safeguard privacy and confidentiality of all patient information by following HIPAA guidelines.
• Provide Front Office support at other LCH Sites, as required.
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

Verbal communication

Multitasking

Medical office experience

Education

High School diploma or GED

Job description

Lumira Healthcare, located in Hilmar, CA, is seeking a Medical Receptionist to provide friendly front-office service, register patients, verify insurance, and guide them through check-in.

The role is full-time, non-exempt, with a base pay of $23.00 - $24.60 per hour and requires at least 2 years of medical office experience and a High School diploma or GED. Candidates should be customer-focused and HIPAA compliant.