Medical Receptionist

Sacramento Native American Health Center, Inc; Modesto (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Lumira Healthcare, formerly Livingston Community Health, is seeking a Medical Receptionist to deliver friendly, professional service to patients and families. This role requires accurate intake, insurance verification, and efficient front-desk operations.

You will register patients, manage appointments, handle payments, and maintain HIPAA privacy while supporting multiple sites as needed.

Qualifications

• High School diploma or GED required.
• At least 2 years of medical office experience or similar setting.
• Excellent customer service and communication skills.

Responsibilities

• Greet visitors and patients with a warm, professional demeanor.
• Register new patients and verify demographics and insurance status.
• Verify insurance eligibility or self-pay amount at each visit.
• Schedule patient appointments and manage recalls.
• Enter patient information into the Practice Management or EHR system.
• Balance daily cash and process payments; complete money batch reconciliation.
• Maintain HIPAA privacy and confidentiality; provide front-office support at other sites.

Skills

Customer service

Active listening

Verbal communication

Organized workspace

Basic office skills

Education

High School diploma or GED

Tools

Practice Management System

Electronic Health Record

Job description

Lumira Healthcare, formerly Livingston Community Health

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• Base Pay $23.00 - $24.60 / Hour
• Employee Type FT Non-Exempt

Contact information

Description

Position Overview

A successful Medical Receptionist must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families .

The Medical Receptionist contributes to Livingston Community Health’s continued success by passionately executing the organization’s business model, promoting the company culture, mission and values. This Job Description identifies the major responsibilities of this position. Responsibilities include delivering excellent customer service to all our current or prospective patients with an empathetic and professional attitude.

Essential Functions, Duties, and Responsibilities

• Greets all visitors and patients with a warm smile.
• Provide quality customer service care with a positive attitude.
• Register new patients according to established procedures.
• Ensure patient demographics are current and accurate at time of visit including insurance status.
• Verify insurance eligibility or self pay amount at each visit.
• Complete applications and enroll uninsured or underinsured patients to various programs which may include Sliding Fee, Every Woman Counts, Family Pact or Gateway.
• Provide Good Faith Estimates to all self-pay patients prior to the visit for services scheduled three days in advance.
• Assist patients with any questions or concerns by directing them to appropriate resources.
• Inform patients of relevant medical office policies and procedures.
• Process patients within a prompt cycle time for an efficient flow
• Enter all relevant patient information into the Practice Management or Electronic Health Record system.
• Answer all incoming calls in a professional and timely manner.
• Schedule patient appointments and confirm upcoming appointments and recalls – while following the guidelines and scripts.
• Research and answer any questions/correspondence regarding a patient’s account in a timely manner.
• Pre-flows patients, based on clinic protocols.
• Monitor, follow up and document patient no shows within EHR or rescheduled appointment.
• Document all communication with patients via EHR.
• Collect and input patient payments made with cash, credit card, check or money orders into daily money batches in Practice Management Application.
• Balance daily cash and close the payment batches daily.
• Complete money batch reconciliation process daily.
• Provide patients with updated information on programs and services as changes occur.
• Maintain a clean and professional reception area.
• Safeguard privacy and confidentiality of all patient information by following HIPAA guidelines.
• Provide Front Office support at other LCH Sites, as required.
• Other duties as assigned.

Education, Knowledge, Skills, and Abilities

Education –

• High School diploma or GED.
• At least 2 years of medical office experience or similar setting.

Knowledge, Skills, and Abilities –

• Possess and maintain a positive attitude to internal and external customers.
• Provide exceptional customer service with active listening.
• Demonstrate effective and clear verbal / written communication skills.
• Maintain organized work station.
• Knowledge of basic office skills.
• Possess Critical Thinking and Problem Solving skills.
• Ethical execution of job duties.
• Demonstrate initiative and ability to adapt to a fast pace and changing environment.
• Work efficiently as a team and individually.
• Ability to perform basic mathematical functions.
• Ability to multi-task, think quickly and assess situations to optimize responses.