Compassionate Medical Call Center Operator

US Oncology Inc.; Chicago, Northern (IL, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Healthcare Reimbursement Accounts (HR/

Health Savings Accounts (HAS)

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

Affiliated Oncologists in Chicago is seeking a Telephone Operator to provide a full range of switchboard duties, triage calls, and relay messages. You will serve as a liaison between patients and medical staff in a busy office environment.

This entry-level role requires a high school diploma and 0–3 years of experience, preferably in a medical setting. The position offers on-site work and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Entry level with 0–3 years experience; medical setting preferred.

Responsibilities

• Answer incoming calls courteously and connect to correct extension.
• Take and relay messages accurately and promptly.
• Respond to emergencies and urgent calls from patients.
• Direct callers to clinical staff as needed.
• Perform operator duties such as triaging, transferring calls, arranging conference calls, and reporting system malfunctions.
• Provide a helpful phone presence for callers.
• Open and close the switchboard and manage in-house paging.
• Perform clerical duties to maintain workflow in the department.

Education

High school diploma or equivalent

Job description

Affiliated Oncologists in Chicago is seeking a Telephone Operator to provide a full range of switchboard duties, triage calls, and relay messages. You will serve as a liaison between patients and medical staff in a busy office environment.

This entry-level role requires a high school diploma and 0–3 years of experience, preferably in a medical setting. The position offers on-site work and comprehensive benefits.