Telephone Operator

US Oncology Inc.; Worth Township (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

HRCA

HAS

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

Affiliated Oncologists in Illinois is seeking a Telephone Operator to staff the switchboard and relay messages for patients and staff. Under supervision, you will triage calls, transfer lines, set up conference calls, and assist with clerical tasks in a busy oncology setting.

The role emphasizes courteous communication, accurate message taking, and responsiveness to urgent calls. Prior experience is welcome but not required; medical office exposure is a plus.

Qualifications

• High school diploma or equivalent required.
• 0-3 years of experience preferred, entry level.
• Medical setting preferred but not required.

Responsibilities

• Answers incoming calls and connects callers to the correct extension.
• Takes and relays messages accurately and promptly.
• Responds to urgent calls from patients in a timely manner.
• Directs callers to clinical staff as needed.
• Performs switchboard duties including triaging, transferring, and setting up conference calls.
• Maintains a courteous and helpful phone presence.
• Opens and closes the switchboard and manages the in-house paging system.
• Performs clerical duties to support department workflow.

Skills

Phone etiquette

Excellent communication

Education

High school diploma or equivalent

Job description

Overview

Join Affiliated Oncologists as a Telephone Operator!

AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experiencedcaregivers focused on helping patients and their families receive the best care and support possible.

SCOPE: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Hourly Range

HOURLY RANGE:

• $15 - $18 per hour

Benefits Offered

BENEFITS OFFERED:

• Medical
• Healthcare Reimbursement Accounts (HRCA)
• Health Savings Accounts (HAS)
• Dental
• Vision
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Employee Assistance Program (EAP)
• Commuter Benefits
• 401(k)
• Wellness Program

Applicants will be hired into the title appropriate to their credentials and years of experience.