Telephone Operator

US Oncology Inc.; Chicago, Northern (IL, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Healthcare Reimbursement Accounts (HR/

Health Savings Accounts (HAS)

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

Affiliated Oncologists in Chicago is seeking a Telephone Operator to provide a full range of switchboard duties, triage calls, and relay messages. You will serve as a liaison between patients and medical staff in a busy office environment.

This entry-level role requires a high school diploma and 0–3 years of experience, preferably in a medical setting. The position offers on-site work and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Entry level with 0–3 years experience; medical setting preferred.

Responsibilities

• Answer incoming calls courteously and connect to correct extension.
• Take and relay messages accurately and promptly.
• Respond to emergencies and urgent calls from patients.
• Direct callers to clinical staff as needed.
• Perform operator duties such as triaging, transferring calls, arranging conference calls, and reporting system malfunctions.
• Provide a helpful phone presence for callers.
• Open and close the switchboard and manage in-house paging.
• Perform clerical duties to maintain workflow in the department.

Education

High school diploma or equivalent

Job description

Overview

Join Affiliated Oncologists as a Telephone Operator!

AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experiencedcaregivers focused on helping patients and their families receive the best care and support possible.

SCOPE: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Hourly Range

HOURLY RANGE:

• $15 - $18 per hour

Benefits Offered

BENEFITS OFFERED:

• Medical
• Healthcare Reimbursement Accounts (HRCA)
• Health Savings Accounts (HAS)
• Dental
• Vision
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Employee Assistance Program (EAP)
• Commuter Benefits
• 401(k)
• Wellness Program

Applicants will be hired into the title appropriate to their credentials and years of experience.