Medical Assistant

Planned Parenthood South Atlantic; Annapolis (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

PTO, Holidays, EAP

401(k) + FSA

Job summary

Planned Parenthood of Maryland Inc. in Annapolis seeks a compassionate Medical Assistant to support clinical operations and patient education. You will assist providers, guide patients through visits, and ensure a respectful, informed experience in reproductive health services.

The role emphasizes empathetic counseling, front/back office duties, and proficiency with the Epic EMR system. A CMA credential is preferred, and bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year outpatient clinical experience OR 2 years front/back office MA duties in healthcare setting.
• Excellent customer service, time management, and communication; able to handle sensitive patient interactions without judgment.
• Preferred CMA credential; ultrasound experience and Epic EMR knowledge.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide empathetic, non-directive counseling on contraception, pregnancy, and STI risks according to patient values.
• Assist providers during examinations and procedures, following SOPs and Medical Standards.
• Guide patients through visits, ensuring informed consent and answering questions on procedures, labs, and medications.
• Seamlessly manage front and back-office tasks and navigate Epic EMR for scheduling and documentation.

Skills

Empathetic communication

Front/back office support

Patient education

Bilingual English/Spanish

Education

High school diploma/GED

Accredited MA program

CMA credential (preferred)

Tools

Epic EMR

Job description

Ready to provide compassionate, empowering reproductive healthcare to the Annapolis community? Planned Parenthood of Maryland (PPM) is seeking an empathetic and detail-oriented Medical Assistant to join our Annapolis center. We need a dedicated clinical support professional who is passionate about patient education and delivering high-quality, non-judgmental care. If you want to be part of a diverse and passionate team of clinicians, this is the role for you!

Inside the Role

As a Medical Assistant at PPM, you will perform the essential clinical and administrative support tasks necessary for efficient center operations. You will be a vital part of the patient experience, guiding clients through their visit, assisting providers during exams, and ensuring every individual feels respected and informed about their reproductive health choices.

Your Day-to-Day Impact

• Empower through education: Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system.
• Support clinical excellence: Assist our medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines.
• Champion the patient experience: Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications.
• Drive daily operations: Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to confidently navigating our Epic electronic medical records (EMR) system.

What You Need to Succeed

• High school diploma or GED and graduation from an accredited medical assistant program.
• Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting.
• Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment.
• Preferred: Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR.
• Bonus: Bilingual fluency in English and Spanish is a huge plus!

What We Offer

• Comprehensive Coverage: Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program.
• Future Security: 401(k) Retirement Plan and Flexible Spending Account.

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

$18.50 - $20.29 an hour

This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

Ready to bring your clinical skills and compassion to a cause that matters?

Equal Opportunity Statement:

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.