Compassionate Medical Assistant — Patient Care & Support

Beth Israel Lahey Health; Brookline (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient service professional to support practice operations in a fast-paced ambulatory setting. You will gather complete patient information, greet and guide patients, and assist with tests, records, and EMR updates while maintaining confidentiality.

The role emphasizes accurate data collection, strong communication with providers, and teamwork to ensure smooth clinic operations.

Qualifications

• Written and verbal communication with patients and staff.
• Understanding of standard procedures and policies in a healthcare setting.
• Ability to work in a team and deliver high-quality patient service.

Responsibilities

• As a frontline resource, collect complete patient information in person or by phone and relay to providers.
• Greet patients, escort to rooms, obtain vitals, prep for tests, and ensure needed documents and records are available.
• Schedule follow-ups, arrange transport, and distribute test results to the appropriate clinician.
• Maintain patient confidentiality and accurate EMR entries, including medication updates.
• Maintain a clean, organized environment and restock supplies as needed.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Job description

Beth Israel Lahey Health is seeking a patient service professional to support practice operations in a fast-paced ambulatory setting. You will gather complete patient information, greet and guide patients, and assist with tests, records, and EMR updates while maintaining confidentiality.

The role emphasizes accurate data collection, strong communication with providers, and teamwork to ensure smooth clinic operations.