Compassionate Medicaid Eligibility Specialist

Ozark Center; Missouri; On-site; USD 38,000 - 58,000; Full time

Job summary

Ozark Center is seeking a Medicaid Eligibility Specialist to guide clients through the Medicaid application and approval process. You will gather required documentation, complete applications, and monitor status while providing clear explanations of eligibility requirements with compassion.

This role emphasizes accurate record keeping, confidentiality, and timely communication with government agencies and healthcare providers.

Qualifications

• Meet with clients to explain Medicaid eligibility requirements and application processes.
• Assist clients in completing Medicaid applications accurately and thoroughly.
• Collect, review, and organize required documentation needed to support Medicaid eligibility determinations.
• Follow up with clients regarding missing information or documentation.

Responsibilities

• Track application status and assist clients with responding to requests for additional information.
• Maintain accurate and up-to-date client records in accordance with organizational policies and confidentiality requirements.
• Communicate with government agencies, healthcare providers, and other relevant parties as needed to support the application process.
• Educate clients on Medicaid benefits, coverage options, and renewal requirements.
• Assist clients with Medicaid redeterminations, renewals, and related eligibility matters.
• Stay informed of changes to Medicaid guidelines, regulations, and processes.
• Provide exceptional customer service while maintaining professionalism and compassion when working with clients and families.
• Promote a client-centered culture across all programs and departments.

Skills

Customer service

Communication

Documentation

Attention to detail

Healthcare knowledge

Education

High School Diploma or equivalent

Job description

Ozark Center is seeking a Medicaid Eligibility Specialist to guide clients through the Medicaid application and approval process. You will gather required documentation, complete applications, and monitor status while providing clear explanations of eligibility requirements with compassion.

This role emphasizes accurate record keeping, confidentiality, and timely communication with government agencies and healthcare providers.