Medicaid Access & Eligibility Specialist

Ozark Center; Center (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Ozark Center is seeking a Medicaid Eligibility Specialist to guide clients through the Medicaid application and approval process. You will collect and review documents, explain eligibility requirements, and monitor submission status to ensure timely approvals.

Ideal candidates have a High School Diploma and at least 2 years in a healthcare setting, with strong client communication and meticulous record-keeping.

Qualifications

• Experience communicating complex eligibility information clearly.
• Ability to organize documents and maintain accurate records.
• Familiarity with Medicaid processes and documentation requirements.

Responsibilities

• Meet with clients to explain Medicaid eligibility requirements and application processes.
• Assist clients in completing Medicaid applications accurately and thoroughly.
• Collect, review, and organize required documentation needed to support Medicaid eligibility determinations.
• Follow up with clients regarding missing information or documentation.
• Track application status and assist clients with responding to requests for additional information.
• Maintain accurate and up-to-date client records in accordance with organizational policies and confidentiality requirements.
• Communicate with government agencies, healthcare providers, and other relevant parties as needed to support the application process.
• Educate clients on Medicaid benefits, coverage options, and renewal requirements.
• Assist clients with Medicaid redeterminations, renewals, and related eligibility matters.
• Stay informed of changes to Medicaid guidelines, regulations, and processes.
• Provide exceptional customer service while maintaining professionalism and compassion when working with clients and families.
• Participate in team meetings, training, and other organizational activities as assigned.
• Promote a client-centered culture across all programs and departments.
• Provide actionable insights and recommendations for leadership.
• Partner with clinical and operational teams to improve client experience.
• Promote healthy communication with community stakeholders, intra and interdepartmental relationships.
• Ensure consistency in service delivery standards across locations and service lines including but not limited to the Department of Mental Health-Mental Health Program and Core Rule certification standards, CARF accreditation standards, and Center and Program processes, policies, and procedures.
• Perform specific administrative tasks as determined by the executive team.
• Perform all other duties as assigned.

Skills

Client communication

Documentation

Data entry

Healthcare experience

Customer service

Team collaboration

Education

High School Diploma or equivalent

Job description

Ozark Center is seeking a Medicaid Eligibility Specialist to guide clients through the Medicaid application and approval process. You will collect and review documents, explain eligibility requirements, and monitor submission status to ensure timely approvals.

Ideal candidates have a High School Diploma and at least 2 years in a healthcare setting, with strong client communication and meticulous record-keeping.