Compassionate Intake Coordinator for Hospice Care

Agrace; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free parking

Health, dental, and vision insurance

Retirement plans with employer matches

Generous PTO and holidays

Comprehensive onboarding and career发展

Job summary

Agrace in Madison, WI is seeking an Intake Coordinator (1.0 FTE) to manage inquiries and referrals across hospice and related services. You will serve as the central contact for referral partners, patients, and families, guiding referrals through intake and admission readiness.

The role emphasizes accurate documentation, timely follow-up, and coordination with nursing, admissions, and scheduling to support patient-centered care. This is a front-line, high-volume coordination position.

Qualifications

• High school diploma or GED or equivalent combination of education and work experience.
• Minimum 1 year Customer Service Experience, Insurance or Healthcare experience preferred.
• Experience in hospice, palliative care, home health, skilled nursing, rehabilitation, hospital care coordination, or another post-acute setting.
• Experience using electronic health records, referral-management systems, customer relationship management systems, Microsoft Office, and electronic document-management tools.
• Strong customer service, verbal communication, written communication, listening, prioritization, and problem-solving skills.
• Ability to develop, maintain, and apply knowledge of Agrace service offerings.
• Ability to maintain professional boundaries with patients, families, and co-workers.
• Ability to manage multiple open referrals accurately in a high-volume environment while adjusting priorities as needs change.
• Ability to work effectively and cooperatively with others.
• Ability to multitask and thrive in a demanding environment.
• Ability to lead conversations and resolve conflicts.
• Ability to maintain organization in handling multiple open referrals.
• Competence in culture/ethnicity, gender, race, age, identification, and educational background diversity.
• Proficiency in using Microsoft Windows, Microsoft Office Suite
• Experience with electronic health records (EHR)
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics and standard precautions.

Responsibilities

• Receive, log, prioritize, and track inquiries and referrals from various sources.
• Serve as the primary contact for inbound referrals and referral-related questions.
• Respond promptly, establish next actions, and own the referral until admitted, transferred, or closed.
• Identify questions and concerns that delay scheduling and help patients/clients understand services.
• Create and maintain accurate referral records in designated systems.
• Monitor referral queues and follow up to prevent delays.

Skills

Customer service

Healthcare coordination

Communication

Multitasking

Problem solving

Teamwork

Documentation

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

CRM systems

Microsoft Office

Job description

Agrace in Madison, WI is seeking an Intake Coordinator (1.0 FTE) to manage inquiries and referrals across hospice and related services. You will serve as the central contact for referral partners, patients, and families, guiding referrals through intake and admission readiness.

The role emphasizes accurate documentation, timely follow-up, and coordination with nursing, admissions, and scheduling to support patient-centered care. This is a front-line, high-volume coordination position.