Compassionate Hospice Admissions Navigator

Empath Payroll Services, LLC; West Palm Beach (FL); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Fair pay

Comprehensive benefits

5+ weeks PTO

Tuition reimbursement

Career growth

Résumé du poste

Trustbridge Hospice, part of Empath Health, seeks a Care Navigator in West Palm Beach to support admissions from referrals, ensuring a compassionate, patient-centered experience for families during a critical transition.

Responsibilities include guiding referrals through intake, liaising with the interdisciplinary team, maintaining records, and delivering excellent service with empathy. Associate degree preferred; bilingual English/Spanish preferred.

Qualifications

• Associate degree preferred.
• Three years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.
• Bilingual English/Spanish preferred.

Responsabilités

• Facilitate conversion of referrals to admissions through intake process.
• Provide exceptional customer service to patients, families, and referral sources.
• Communicate effectively with interdisciplinary team to ensure timely admissions.
• Maintain accurate records and documentation per policy.
• Support a compassionate, patient-centered environment aligned with Trustbridge Hospice values.

Connaissances

Healthcare admin

Customer service

Bilingual English/Spanish

Formation

Associate degree preferred

Outils

Microsoft Office

Description du poste

Trustbridge Hospice, part of Empath Health, seeks a Care Navigator in West Palm Beach to support admissions from referrals, ensuring a compassionate, patient-centered experience for families during a critical transition.

Responsibilities include guiding referrals through intake, liaising with the interdisciplinary team, maintaining records, and delivering excellent service with empathy. Associate degree preferred; bilingual English/Spanish preferred.