Care Navigator

Empath Payroll Services, LLC; West Palm Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fair pay

Comprehensive benefits

5+ weeks PTO

Tuition reimbursement

Career growth

Job summary

Trustbridge Hospice, part of Empath Health, seeks a Care Navigator in West Palm Beach to support admissions from referrals, ensuring a compassionate, patient-centered experience for families during a critical transition.

Responsibilities include guiding referrals through intake, liaising with the interdisciplinary team, maintaining records, and delivering excellent service with empathy. Associate degree preferred; bilingual English/Spanish preferred.

Qualifications

• Associate degree preferred.
• Three years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Facilitate conversion of referrals to admissions through intake process.
• Provide exceptional customer service to patients, families, and referral sources.
• Communicate effectively with interdisciplinary team to ensure timely admissions.
• Maintain accurate records and documentation per policy.
• Support a compassionate, patient-centered environment aligned with Trustbridge Hospice values.

Skills

Healthcare admin

Customer service

Bilingual English/Spanish

Education

Associate degree preferred

Tools

Microsoft Office

Job description

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate and customer-focused Care Navigator to join our team in West Palm Beach. This full-time position works Monday through Thursday, 7:30 a.m. - 6:00 p.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life's most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Facilitate the conversion of referrals to admissions through completion of the intake process.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
• Maintain accurate records and documentation in accordance with organizational policies.
• Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

Why Join Empath Health?

• Fair, Competitive Pay: Your work has value, and we reward it.
• Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
• Growth That Lasts: Advance through education, training, and tuition reimbursement.
• A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You’ll Need

• Associate degree preferred.
• Three (3) years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.
• Bilingual (English/Spanish) preferred.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida-including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person-body, mind, and spirit-with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal . If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.