Compassionate Home Care Intake & Scheduling Specialist

Synergy HomeCare; Escondido (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation benefits

Travel allowances

Liability & Workers' Comp

Mileage reimbursement

Job summary

Synergy HomeCare in Escondido, CA is seeking an Intake & Scheduling Coordinator to support client intake and caregiver scheduling, helping create a world of care at home for people of all ages.

The role emphasizes compassionate communication, attention to detail, and strong organizational skills as you manage intake calls, caregiver availability, and client-caregiver matching to ensure the right match and excellent service.

Qualifications

• One year in a home care setting preferred
• High school diploma required

Responsibilities

• Communicate with prospective clients and families
• Manage client intake calls and gather essential information
• Provide exemplary customer service and support
• Assist with home assessments and office tasks as needed
• Schedule caregivers with clients and communicate updates to all parties
• Confirm and update caregiver availability, including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client-caregiver matching
• Follow up with new caregiver hires to explain scheduling processes
• Build and maintain strong rapport with caregivers and clients
• Conduct new-hire orientation and assist with training

Job description

Synergy HomeCare in Escondido, CA is seeking an Intake & Scheduling Coordinator to support client intake and caregiver scheduling, helping create a world of care at home for people of all ages.

The role emphasizes compassionate communication, attention to detail, and strong organizational skills as you manage intake calls, caregiver availability, and client-caregiver matching to ensure the right match and excellent service.